Context
We had a feature that was strictly backend and needed work for our front-end developers.Due to our app being in maintenance mode, we have the rare opportunity to be proactive instead of reactive. We decided to revisit our offer workflow to streamline it, and move all distractions from the user path.
Problem Statement
As a User of the Carrier 360 Application, I want to quickly place offers on work so that I can move loads for JBHunt in order to make money to pay my bills. (Truck payment and expenses and other business expenses, provide for my family)
Objective and Goals
Provide users with a better booking experience by omitting elements not relevant to placing an offer.
Team Overview
Stewart Hines: Senior Designer/ Mentor, Researcher
Osas Oyara: Primary Designer, Researcher
Max Paraderes: Expert Developer
Parker Combs: Product Owner
My Work
I was the primary designer that documented the current workflow, did research through analytic and user quetinging to identity was is used in the workflow and was is not.
Workflow
AS IS
TO BE
Process
Document current web mobile workflow
Identify the ideal mobile and web workflow
Align on ideal workflow
Design and review iteration series
Persona
Fleet Manager
Owner Operator
Problems
The developers were scared of change because they had been burned so much in the past, so they withheld information and edge cases until the review meetings.
We created a workflow and identified all edge cases (visual or code) so that we could all be on the same page and move forward.
Conclusion
While the implementation of our audit fell short, it served as an invaluable opportunity to uncover the current limitations within our place offer workflow. These insights have laid the groundwork for future design iterations, equipping us with ideas to streamline and enhance the workflow moving forward. This experience has underscored the importance of collaboration, trust, and strategic foresight in overcoming challenges and driving impactful UX solutions.